Frequently Asked Questions
  • How do I make a purchase from the East Avenue online store?

    To make a purchase, use the main menu bar to navigate through the site. You can use the Designer tab on the bar to see a list of the designers we sell online. You can select the designer of your choice and go straight to the relevant page.

    When you like an item you want to purchase, click on it and it will take you to the product page.  Select the size, quantity and click “Add To Cart”. Review the items in your cart by clicking the “Cart” icon at the top right-hand of the page. You can remove items from your cart or adjust the quantity of each item. Click on “Checkout” to complete your order.

    Do I need to set up an account to place an order?

    No. You can purchase at East Avenue without having to register or login. However, we recommend creating an account to enjoy the following benefits:

    *To track your order

    * To review transactions and order history

    * Checkout is much faster if your account details are updated. 

    To setup your account, please follow the instructions by clicking “Register”

  • What if I forget my account password?

    You can click on the link “Forgot your password” at the time of login and follow the instructions to reset the password to your account.

  • Which size should I choose?

    All designers have their own size charts.  These size charts vary between designers. We strongly recommend checking the measurements listed in size charts provided to decide which size fits you best. For any specific questions about sizes please email us at info@east-avenue.com or you can chat online with our customer care services EST.

  • Are the colors of products shown on the website accurate?

    We have tried our best to display the color of each product accurately, however we cannot completely guarantee the color you see on your screen as electronic devices and computer screens may vary. 

  • How will I know you have received my order?

    You will receive an email by us confirming receipt of your order on the email address provided at the time of purchase. If you are a registered account holder, you can also view your orders under “Order History” tab on your account.

  • What do I do if the item I want is out of stock?

    In most cases, an out of stock item will not show on the website. But in the event that your purchased item is not in stock, we will notify you via phone or email at the time of order processing. You can either have it exchanged with another item of same value or request for a refund. 

  • Is my personal information kept private?

    We employ the highest safety standards to ensure all personal information of our account holders is strictly private and confidential and will under no circumstances be shared with any third party.

  • What payment methods does East Avenue use and is it safe to use my card online?

    We accept all major credit cards such as VISA, MasterCard, American Express, PayPal, Discover and Apple Pay. All payments are processed via a secure and encrypted checkout process.

  • How can I choose the currency I pay in?

    The website will detect your location and display the currency accordingly. You can also choose a different currency from the currency drop down at the top left of the menu bar on the home page. , he currency at checkout will be in U.S. dollars.

  • Which countries does East Avenue ship to?

    We ship all over Canada, U.S.A., UK, Europe and Australia. Soon we will be opening other markets. Stay tuned.

  • How long does the delivery take?

    We maintain stock in North America and can process orders really fast. You can expect to receive your shipment in 2 to 3 working days if there are no issues in custom clearance or other delays at the receiver’s end, which are beyond our control.

  • What are your shipping charges?

    We offer free shipping to Canada and U.S.A. on all orders above the value of U.S. $100.  However from time to time we run limited time promotions on shipping. Look out for the red ticker on top of the homepage of our website.

    Shipping Promotions for orders above U.S. $100 are calculated at checkout depending on the country, city and postal code of the order.

  • How much duties and taxes will I have to pay?

    Within U.S.A and Canada no custom duties or taxes are levied on order value equal to or less than U.S. $2000. However all duties, taxes and levies are the responsibility of the customer. These vary from country to country and have to be paid by the customer at the time of receiving delivery.

  • Does East Avenue ship to multiple addresses?

    Individual orders can be shipped only to one address, however for multiple addresses you are recommended to create multiple orders specifying the address for each.

  • Can you ship to an address other than the billing address?

    Yes, we can ship to another address but it has to be specified on the checkout where you are asked if shipping address is the same as the billing address.

  • How can I track my order?

    Once your order has been dispatched, you will receive an email confirmation of your shipping details and a tracking number. You can expect delivery of your order from that date in 2 to 3 working days. All orders placed on Friday afternoon will be processed after the weekend the following Monday.

  • Can I return an item I have purchased?

    We allow 14 days for refund or exchange, for further details please see our “Returns & Exchange Policy”

  • Will I be refunded the full value of my order?

    Refunds are issued to the original payment method used at time of purchase. Shipping and handling charges are not refunded unless goods were received damaged. Refund processing can take up to 3 weeks for appearing on your account

  • Do East Avenue Customers get discounts and how will I get notified?

    East Avenue customers enjoy promotional discounts from time to time. We email our registered customers with details of these promotions. For non-registered customers we suggest checking the website frequently to view promotional offers under the tab ‘Sale’ on the home page.

  • Do you offer free shipping?

    Yes, we do offer free shipping for customers in Canada and U.S.A. on amounts above U.S. $100.  However from time to time we run limited time promotions on shipping. Look out for the red ticker on top of the homepage of our website for information on shipping promotions.

  • How do I contact the Customer Services team?

    Feel free to reach us at info@east-avenue.com for any queries. We also offer LIVE chat from our website for customer assistance EST. We try and answer all queries received through email and social media within a few hours.